Print Solutions
Plasfilms has reported a growing number of customers adopting its digital self-service platform, Plastribution Plus (Plastribution+). Launched in April last year, the innovative platform enhances the customer experience by providing 24 hour a day, seven days a week access to manage account information, sales orders and invoices.
The platform also offers real time communication through live chat, enabling users to place orders and request essential documents, such as certificates of analysis, shipping documents and safety data sheets (MSDS/TDS), making the ordering process quicker and more efficient. Plastribution+ offers an accessible and user friendly solution that meets the demands of modern businesses. Its design aims to fully streamline the customer service experience.
‘Plastribution+ has completely transformed the way we manage our orders and inventory,’ said Lee Ralph, commercial and supply chain manager at Eco Flexibles. ‘The ability to view sales orders, invoices and stock lists all in one place saves us so much time and effort. The customer stock list feature ensures we always have visibility on our materials, and the free stock list makes requesting quotes and calling off stock seamless. It is an incredibly user friendly platform that has improved our efficiency and communication. Highly recommend it to anyone looking for a smarter way to manage their supply chain!’
Rachel Pickwell, internal sales manager at Plasfilms, added: ‘Since the launch of Plastribution+, we have seen a significant increase in customer engagement. Customers like Eco Flexibles appreciate the flexibility and convenience of being able to manage their accounts, place orders and access essential documents at any time. The platform allows us to deliver an even higher level of service and responsiveness to their needs.’
Plasfilms’ portfolio of packaging films includes BOPP, PET, CPP, heat shrink films, rigid films, PVC and Sanzip re-closable zippers.
