Print Solutions
Mark Andy is introducing an interactive online resource for customers that will provide an all encompassing database of manuals, troubleshooting guidance, training videos and additional service support. The training portal, named my.markandy, has been designed with the company’s equipment owners in mind, including various brands such as Rotoflex, Presstek, Comco and more.
Heightened by the pandemic, the request for a virtual hub of pertinent press maintenance and training information was one that Mark Andy has worked tirelessly to answer. With thousands of pieces of data available, maintenance professionals, press operators and any facility personnel have access to the knowledge that can help streamline pressroom productivity and operation.
After working closely with customers for years and hearing requests for a centralised customer portal, Shannon Stamberger, director, technology centre operations at Mark Andy led the way in developing the intricate customer resource. ‘Our team in the technology centre is in constant contact with our customers,’ said Shannon. ‘Whether that is for training purposes, maintenance help, application questions or something else, one of our top priorities is ensuring that our customers are advantaged to be successful. And my.markandy is what was born from identifying those pieces that are invaluable to our network of clients, through working to create a platform that is easy to navigate and all encompassing.’
My.markandy provides constant support for users of current and legacy Mark Andy solutions. How-to guides, manuals and training videos supporting these machines are all available to registered users.
The company’s new training portal joins the wide variety of customer supporting services available through the converter, including spare parts, upgrades and retrofits, PM programmes and technical service.
Customers can learn more about this service and register at my.markandy.com.
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